Home Run - Great Client Experiences
Introducing our 'Home Run - Great Client Experiences' podcast series, highlighting some of our best success stories of our loan originators, realtor partners, and most importantly, our clients.
Home Run: Great Client Experiences: The Charmaine James Story
Charmaine James had a pre-approval and was days away from closing on her new condominium. Then suddenly she was told her debt-to-income ratio was too high due to student loans and the lender backed out of the deal. So Charmaine’s realtor, Paulina Salas, called her reliable loan officer, Hannah Payne from The Taylor Group of NFM Lending who swooped in to say the day. Hear Charmaine’s incredible story of perseverance in this month’s podcast, Home Run: Great Client Experiences.
Home Run Great Client Experiences Podcast - The Jessica Bisignano Story
Jessica Bisignano and her husband Ryan were moving cross-country from New Jersey to Arizona. They had developed a relationship with another lender who pre-qualified them, but when they found a home they loved, the lender ultimately said “no”. Their realtor immediately reached out to Loan Originator, Raquel Wilson with NFM Lending in Tempe, AZ who swopped in and saved the day. In this episode of Home Run, hear about a loan process that was so easy, Jessica says "it almost seemed magical”.
Home Run Great Client Experiences: The Rachel Warren Story
On the first day Rachel Warren and her husband Nick went house-hunting, they found a home they loved. It had just gone on the market that same day. That evening they put in an offer. The only problem was that by the next morning, seven other people had also made an offer. To say the Denver market is on fire right now is an understatement, and stories like Rachel and Nick’s are common. For a couple to win the first bid they put on a house is unheard of – it takes a while for couples to learn how the real estate game is played in a seller’s market. But NFM Branch Manager, Jessica Uphoff, and the Warren’s realtor, Stacey Bushaw, had already prepared them ahead of time with what to expect. Jessica immediately went to work on the seller’s agent, confirming the bid was the most solid offer on the table. And in a miraculous turn of events, the Warrens got their dream home. Hear their incredible journey in this month’s episode of Home Run: Great Client Experiences.
Home Run: Nancy Kellicut
Days away from settlement, Tym and Faith Barclay were excited to settle on their new home when an issue about contractual obligations almost caused things to come to a screeching halt. With all-new furniture set to be delivered to the home, NFM Loan Originator in Charlotte, NC, Nancy Kellicut - Sr. Loan Originator sprang into action. It was a huge relief for the Barclays who had a lot of questions going into purchasing their first home, like how much their monthly payment would be and could they afford it. Nancy immediately put them at ease and walked them through the whole process. In our latest podcast, “Home Run”, Tym describes it as ultimately being easier than he imagined and how in the end, Nancy went above and beyond to save the day and their home.
Home Run: David Mclaughlin
Check out NFM TV's foray into the podcast world with our new program, Home Run: Great Client Experiences. What makes for a truly great client experience? How about stepping up to the plate when no one else can. In this first episode, hear how Loan Originator, David McLaughlin, along with real estate agent, Nadine Duvall came through big time when client Medjhy Doirin had to move all the way down the Atlantic Coast from New York to Florida in the midst of a pandemic. All it took was a little common sense and ingenuity to say "yes" when others said "no". Available soon on iTunes and Google Play.